Role description
About the Role
We are looking for a Telecaller to join our team and support our sales and client acquisition efforts. The ideal candidate will handle outbound and inbound calls, explain our offerings clearly, follow up on leads, and schedule meetings for the sales team.
Key Responsibilities
Make outbound calls to potential customers from provided lead lists
Follow up on inquiries from website, social media, and other channels
Clearly explain company products/services and answer basic queries
Book appointments/meetings for the sales team and share lead details
Maintain accurate call logs, notes, and status updates in CRM/Excel
Achieve daily/weekly calling, connection, and conversion targets
Coordinate with the sales/marketing team for feedback and lead quality
Handle basic customer complaints or route them to the concerned team
Required Skills & Qualifications
Minimum 12th pass; graduate preferred
Good command over Hindi; basic English is a plus
Clear, confident, and polite communication style
Basic computer skills (typing, Excel/Google Sheets, CRM tools)
Ability to handle rejection and stay motivated
Prior telecalling/BPO/sales experience is an advantage but not mandatory
